Items are shipped within 3-5 business days, although we always try to dispatch items as sooner if possible. You will receive an email notification once your order has been dispatched. Items are shipped using tracked and signed for services from our studio, in the UK, and are shipped using Royal Mail.
- UK packages: will be sent 1st class signed for – averaged delivery time is 1-3 business days. Please note that packages are not considered lost until 10 working days after shipping.
- International packages: will be sent international tracked or tracked and signed for, depending on the country – average delivery is 7-15 business days. For international orders, arrival times will vary depending on the postal service in your country and at peak seasons and holiday times may result in a delay in you receiving your item. International parcels are not considered lost until 6 weeks after shipping.
However, this is only an estimate and sometimes delays can occur that are outside of our control. Please note that once an item is shipped there is no way to recall it.
Lastly, please ensure that the delivery address information is correct especially if the parcel is being sent to someone other than yourself as we can not be held responsible if the item is re-routed back to us because of incorrect address details. In such cases a further postage charge will apply and items returned will then be exempt from our refund policy. If an incorrect address is provided, please contact us as soon as possible. We cannot be held responsible for non-delivery because of incorrect shipping information.
Refunds and Exchanges
It is very important to us that you are completely satisfied with your purchase. Please contact us within 3 days of delivery if there are any problems with your order and we will do our upmost to rectify it. Loved By Venus is happy to accept returns and exchanges on items if you are not 100% satisfied with your purchase. Please contact us within 3 days of delivery and ensure the item is sent back to us within 2 weeks of delivery.
Items that have been made to a bespoke order are NOT eligible for a refund. For hygiene reasons earrings are non-refundable unless faulty. Please note: Items MUST be in the original condition, they must be unworn with no marks or blemishes.
A full refund for the item (minus postage costs) will be given on the receipt of the returned items. It is advised that items are returned via a recorded or signed for delivery, as we cannot be held responsible for any items that are lost in transit. When returning an item, it is the buyers responsibility in such cases to claim the cost of the item back from the courier used. However, we will be happy to provide evidence to support your compensation claim if required
Cancellation of orders
A cancellation for an order may be requested within 12 hours from purchase. Cancellations will not be accepted if the order has entered the production or shipping process. A cancellation may be considered at the shop owner’s discretion and will be subject to a restocking fee due to wasted labour and material costs.
Thank you in advance for your understanding.
The Loved By Venus Team.