All Loved By Venus jewellery is handmade to order. It is really important to us that all of our customers are 100% happy with their jewellery purchase. If you have any problems, please contact us on receipt of your item. It is helpful if you can provide a photograph so that we can see exactly what the issue is.
We accept returns and exchanges on most items, within 14 days of receipt, provided the item has not been worn, or damaged and has not been tailor-made, customised or personalised.
Please contact us before returning the item. We will not refund items which are returned without contacting us first. Once contacting us, after a return is agreed, please dispatch the item to us within 7 days.
Please note that customers are responsible for the cost of return postage and for any customs charges incurred by sending an item back.
Unless the item is faulty, we will only refund the cost of the item. We will not refund the cost of shipping the item to the customer.
We do not offer exchanges or returns on:
- earrings – for hygiene reasons
- customised or custom-made items – including bridal jewellery, which customised to the length and specifications of the customer
- personalised items (including personalised notes inside the gift box)
If you place an order then change your mind, please let us know within 24 hours of placing the order, otherwise we will not be able to offer you a full refund.
In the rare event of a broken chain, we will offer a replacement up to three months from the date of purchase. Please include a photograph of the broken chain in your email.
It is the responsibility of the buyer to:
- select the correct length for bracelets and necklaces
- to leave us the correct spelling for personalised or morse code jewellery items
- and to ensure the correct address is on your order.
The customer is responsible for any customs charges upon receipt of the order.
To contact us please email: firstname.lastname@example.org
The Loved By Venus Team